Lebara Mobile (FR)
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Fake voucher offers and appalling customer service - BUYER BEWARE!
Signed up for Lebara SIM via a MoneySavingExpert special offer. The deal was you would receive a £40 Amazon voucher after 6 months. I am now 9 months in and no voucher despite having chased 5 times. Each time I am told I will receive voucher within 7 days via email, which never happens. I am promised callbacks which never happen. I am told my case is being prioritised which never happens. One customer service agent let slip that this a major issue for Lebara customers since they handed the management of the voucher scheme over to a "cloud" voucher agency, whatever that means! I have been told there is is a big backlog. Their customer service make promises they don't stick to - "I promise you won't have to chase again", "I promise you'll receive your voucher within 7 days" blah, blah, blah. Absolutely appalling customer service. I will take this up with MSE, as they need to know that people who have used their special offers are being ripped off and I shall be reporting Lebara to Trading Standards for false advertising.