AVOID AT ALL COSTS
Our experience with DC Law has, to put it mildly, fallen significantly short of expectations. The level of service provided has been characterised by a concerning lack of consistent and effective communication. Initially, our case was assigned to Abigail. Regrettably, despite numerous attempts to make contact via phone, voicemail, and email over several weeks, we received no response whatsoever. This initial silence created considerable and avoidable delays. One is left to wonder about the actual existence or availability of our assigned contact during this period. Subsequently, Tawana took over our case, and to her credit, the situation did improve. We began to see some progress, which was a welcome change. However, this improvement proved to be short-lived. Without any apparent justification, our case has now been transferred to yet another handler. This individual, unfortunately, appears to possess a similar level of understanding regarding our case's progress as we do ourselves – which is to say, very little. This lack of continuity and the apparent absence of a clear handover process are deeply troubling. The cumulative effect of these issues – the prolonged initial silence, the subsequent but ultimately interrupted progress, and the latest reassignment to an uninformed handler – has resulted in a complete stagnation of our sale/purchase. This has naturally led to considerable frustration and a diminished confidence in DC Law's ability to manage this transaction competently. For those contemplating engaging DC Law for a smooth and stress-free property transaction, our experience suggests that such an outcome may be... optimistic.