Primo Water
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Won't let me cancel the account after 2 wrong deliveries.
I ordered 3 Poland Springs. They send me 3 Deer Park. I messaged them in their hard to find contact page: readyrefresh dot com /en /misc / contactUs They said "we'll fix it" and sent me 3 more Deer Park. Now I have 6 unopened Deer Park that they won't pick up. I requested to cancel my account and get a refund. They ignored my request and said "we'll fix it". I messaged again asking to cancel my account. Today I called the customer service number, waited 40 minutes on hold. The rep told me that not only could she not cancel my account today, but that I would be charged $43 for my next delivery, after which, I could cancel my account. What? I asked her to send me this information in an email and she said she couldn't email me and she couldn't transfer me to her supervisor. I called my Costco Visa Card (highly recommend) and they put a dispute on the original charge and cancelled my current card so they would not be able to charge me again.