Beacon Medical Group
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This is an appalling organization
This is an appalling organization. I tried to book a routine medical appointment for something the NHS had written to me asking me to do. I tried phoning about 7 times and was always in a queue of 9-17 people. I went into the surgery and it was chaos. I waited for ages just to be told that they couldn’t book the appointment now and I had to come back another day. The management is completely incompetent, and that makes life tough on the staff who have to deal with angry and frustrated patients. They are supercilious and treat their customers with distain and disrespect. When someone called me to resolve the situation she tried to flip the blame onto me and decided that she couldn’t investigate the complaint I’d made because I didn’t scurry off and find the exact day that I’d tried to phone. Sadly I’ve tried to phone on many days and it’s always the same. Trying to blame shift onto your customers is the kind of distain I would expect. Sadly, those who live here are stuck with them. There are no other options