Planet Fitness
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This gym is absolutely terrible
This gym is absolutely terrible. About six months ago, when I was pregnant, I went there and asked them to cancel my membership. The guy at the front desk told me it was canceled and that I didn’t need to do anything else. But they kept charging me anyway! When I went back recently to sign up again, I found out I supposedly owed over $300 — even though I had canceled my membership. I couldn’t believe it. The staff clearly has no idea what they’re doing. To make things worse, the girl told me I’d have to pay half the amount and couldn’t work out — but she only said that after canceling my membership. She could’ve told me before, and I would’ve just kept my membership active instead of canceling it. They never actually canceled my account, and now I’m the one paying the price. Terrible customer service and poor communication. I wouldn’t recommend this gym to anyone.