Regent Seven Seas Cruises
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frustrating administration services in UK
I booked with high hopes of excellent service from this company. My name has a hyphen in and somehow that seems to have been missed out on their documents. I always gave the correct names. Now I have been trying for about six weeks to correctly open an account on their website. I cannot add the booked cruise to the page and so when booking opens for trips and meal reservations I wont be able to do this unless they fix it. Our named ' cruise specialist' was not able to sort this out.Emails go unanswered or tell me yet again there is an error with the Names. I KNOW THIS ALREADY and I want them to sort it out.To conlude this in the end I got the email of a member of senior management in Miami. It took a kind and competent Mike Moore 10 minutes to sort it all out when the UK people could not do it in weeks. Thank you Mike Moore in Miami