Bec Darychuk

Feb 27, 2025

Wouldn't recommend this card to my worst enemy...

Literally got this card for a back-up travel card when I lived in Canada. I permanently moved to Australia 5+ years ago, and the card has been safely stowed here since. My phone # on file (my parents) received a phone call for me so I called all the way from Australia through the heavy time difference, and I can't call 1888/1800 #'s (no Canadian companies seem to understand this). Only to be told there are TWO transactions worth hundreds of dollars that I'm overdue to pay. I laughed and told them it's impossible that I made those transactions as I live in Australia, and I can't shop at Staples OBVIOUSLY. They said it is probably too late to dispute these clearly fraudulent transactions as.... it's been too long? OK but NO email and it didn't raise ANY alarms that two random charges were made when the card has been open a decade and never been used? GROSS NEGLIGENCE. I tried to call to get this sorted and they just put me through 3x to wrong departments then I was on hold for an hour and realised with the time difference it was after 8pm and the office was actually closed, so I was on hold for nothing. Company has refused to provide me a local contact number rather than 1888, so I get to do the whole thing again tomorrow. Home Trust, if you think I'm going to pay these charges you are dreaming. I wouldn't recommend this company to my worst enemy.