:: consumer pulse :: Home
View company profile →
I had been a member for many years
I had been a member for many years, but due to Covid and various other personal problems, I did not logon for a couple of years. When I tried again I was unable to logon. I contacted them by email and was told my account had been closed. They also said it could be temporarily opened so I could redeem my points. The last time I contacted them I received this message. "We do not have this email address registered to our panel. However, to access your account, you will need to use your registered email address with your Consumer Pulse account and the same password" Having been a member for many years, I had always used the same email address and password ?? Also I was sent Argos gift cards worth £130 on 7/2/20. Soon after the pandemic hit and I did not get round to using them. When I did, I had to face the embarrassing situation of being told they were not valid. When I got my magnifying glass out, it said - "This gift card must be first used within 3 years from the date of initial activation". I do not understand what "first used" means. Also what is the date of initial activation. Is it the date on the letter which accompanied the gift cards. If so why was I not made aware of it. If I had been made aware of the "initial activation date" I would have redeemed them within the time limit. So here I am unable to redeem my points, which I think will be worth over £100, plus £130 in useless gift cards. I am 75 and over £200 would come in really useful in the present day financial climate.