Oceania Cruises
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very bad cruise
We regret to inform you that we are very disappointed to have booked on your boat for the following reasons: Waiting more than an hour to board Papeette at 1 p.m. on March 30 No music or glass of water and no welcome message on board Planes dropped off 6 suitcases at 9 a.m. and had to wait until 6 p.m. to receive 2 missing suitcases in our cabin Despite numerous requests at reception to be put in touch with a French speaking person, I was told that no one was available at that time. After 6 days, an American cruise line seeing me distraught asked at reception that I be put in touch with someone who spoke French but this person spoke French less well than I spoke English. I had to continue the conversation in English with my poor vocabulary…. The biggest problem we encountered on your cruise is that the level of English of my wife and I is not sufficient to understand, for example, the cruise director's announcements because he speaks too quickly and shortens the words. As a result, we don't understand anything. It's the same for all activities on the boat which are not accessible to us because everything is in English. We tried in vain to go and listen in the auditorium to a magician, a trumpeter, a ventriloquist, a singer, a lecturer, an actor, a humorist but each time we understand nothing and it becomes annoying that the people around us we laugh and that we do not understand the reason. It is unacceptable that there is no French-speaking management. On boarding day I tried to order a beer and was told it was an extra that I had to pay I showed my cruise line card and I thought that having booked a suite that beer was included but that was not the case and that I had to buy a package of 30usd per day per person… Given the inconvenience we are experiencing, I requested a commercial gesture and compensation which was refused. We managed to speak in English with one of your managers on the boat and he ended up telling us that he could do nothing for us. I have to tell you that just before getting on your boat we took a cruise on the Gauguin and it's day and night with the regatta On the Gauguin welcome with music and welcome necklace and photo and glass of champagne. All shows in French, English and Tahitian. Wine and beer included and we did not take a superior cabin. In the past we have done many cruises and all the shipowners group the cruise passengers by language for those who wish. we had one facilitator per language. On the regatta to this day we have never had the chance to meet your entertainment department as we did not exist… When we booked the regatta it was to take a Polynesian cruise but we were wrong. We felt like we were in New York. Given that we feel ignored on the regatta we asked reception to get off and leave the cruise on 04/12/2024 in Honolulu instead of 04/20 in Los Angeles We ask you to kindly grant us compensation so that we keep good memories of Oceania cruises You will note that we will not use the cruise services from April 12 to 20, 2024 and hope that we will be reimbursed at your convenience.