FAIRWINDS Credit Union
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FAIRWINDS Turned My Experience Around
UPDATE: I originally left a negative review after my credit card application was declined following a hard credit inquiry. However, I want to update my review because FAIRWINDS took the time to address my concerns and completely changed my experience. I especially want to recognize Sebastian Guinard, Digital Lending Manager, for his excellent customer service. Sebastian personally contacted me, listened to my concerns, explained what documentation was needed, and gave me the opportunity to provide additional financial information for reconsideration. He submitted my application back to underwriting, kept me informed throughout the process, and ultimately helped get my application approved. What impressed me most was that Sebastian did not simply accept the initial automated decision. He took the time to look deeper into my situation and helped make sure the application received a proper review. This is exactly the kind of customer service I expect from a credit union. Sebastian turned a very disappointing initial experience into a very positive one. Thank you, Sebastian, for your professionalism, communication, and willingness to help. I am happy to update my original review and recommend FAIRWINDS based on how this situation was handled.