Hafod Renewable Energy Ltd
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Total let down
We contacted hafford and made an appointment, had it confirmed with Molly Harrison via email. for 13 09 2022 today at 11am. They never showed up, didn't answer the phone we tried 6 times got an auto switch board. No one has rung us back, then we get an email from Roger the estimator saying its basically our fault, as I had sent some queries about an online quote he sent us ? He had decided to dis-engage with us and cancel the appointment we had booked and confirmed with Molly, But he didn't bother to let us know. We have waited in all morning, we have offered to stay in if they could still make today, but seems like Roger has decided not to engage with us again. ??? Really ?? Ps. We have all emails to prove what we say is true and we have phone records to show the unanswered calls. We had only dealt with Molly and we didn't even know who this Roger was, we thought it was a pre visit thing. Would you pay for solar panels install costing over £20K with out a visit? we wouln't!