Travelocity
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I have been a customer of Travelocity …
I have been a customer of Travelocity for a number of years and last week I purchased a round-trip ticket with a hotel and a guaranteed cancellation fee. Unfortunately, I had to cancel my hotel, It was the worst hotel I have ever seen.however not only Travelocity could not honor their so-called Insurance (or fake insurance for $34), they could not even give me a voucher to be used for a different flight on a different day. The customer service in the Philippines and they will never give you money back. I called Travelocity and was told that they had to get permission from the hotel to give me a refund and they, of course, said no. I will not use Travelocity again. Why add a layer that when there is a problem they point at each other.