Zen Internet
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The best internet provider
I've been a Zen Internet customer for quite a few years - and always had quick and efficient service. I've recently upgraded to fibre with Zen guiding the process. The enhanced system works fine and again I'm very pleased with the service Zen provides. I think though it's not just when things go right that 5* is awarded but how a company accepts change. We did find out part way through the upgrade that I needed a slightly different product from that initially specified. Zen immediately accepted that the change would benefit me, the customer, and organised appropriate change of hardware. Nothing was too much trouble. Thank you Jordan B at Zen for making the change so easy; customer service above and beyond. In summary, Zen certainly deserve their Which rating for great service and also listening to (and changing if necessary) what their customers want. I'm looking forward to many more years of great service.