Sküma Water
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Replacement filter not working
Update - April 2025 Following this review, Skuma did reach out again and we were eventually sent a replacement filter (and another one as an apology). It has worked fine since. Overall the product is good, it works well and does what it says. The water tastes much better than out of the tap. We have very hard water and this makes a huge difference. It was a shame what happened with the replacement filter. Hopefully it was just a one off occurrence. We’ve had the Skuma water filter for six months, and it started out great. But when we received an email reminding us to replace the filter, things went downhill quickly. After purchasing a new filter for £40, we followed the instructions carefully and ran it through the required flushing cycle. Shockingly, the water now tasted worse than standard tap water, with a strong chlorine-like, chemical taste that was far from filtered. We reached out to Skuma’s customer support, and they walked us through the flushing process again. By the end, we had wasted over 12 liters of water with no improvement in taste after three flushes. Customer service assured us they’d send a replacement filter two weeks ago, but we’re still waiting. Our follow-up messages (via their WhatsApp support) haven’t helped much, either; initially, they promised it would be dispatched with a tracking number the next day, yet nothing has arrived, and now we’re receiving no response at all. At this price point, I expected a reliable product and supportive customer service. This experience has been disappointing, and unless Skuma can rectify this, I can’t recommend their product or service.