Kayla

Jul 5, 2020

Phoenix West June 29th-July 2nd

We stayed at Phoenix West the 29th of June- 2nd of July. We had planned to stay until the 6th but unfortunately due to the water leak we had to leave. First let me say that we throughly enjoyed the condo and what little we got to do at Phoenix West! But when the water leak happened is where our stay went south. I understand that it was a very random unfortunate event to occur, but the way the staff on site handled it, it could have been better. Not only did I have to call downstairs 3 times, but a friend who we shared the condo with had to call twice. Which I also understand they were fielding a lot of calls, but we received more information from Reservationists than we did from staff on site. We had to go downstairs on 2 different occasions- and finally the last time they let us know we had to check out and just wished us luck. No apologies. Just pack and go. I wish we had known 4 hours earlier that we needed to leave instead of them just letting us teeter on the fact of possibly continuing out our vacation. I am empathetic to the event that occurred as far as the leak, but the staff were so rude to not only us but other vacationers we had spoken with. A little bit of empathy and some compassion can go a long way.