eCapital Freight Factoring
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I lost one deal because it was civic…
I lost one deal because it was civic day and no-one was there to help me with my questions. I got one deal to go through. My orientation specialist called my customer (not the number I gave you all) and ask questions that alarmed them so they refused to work with her. She called me saying they would not cooperate so I did a conference call with them and she told the customer that I had not given her his information which was not true, but hay why not blame me for your screwup. Then there was the paying of the carrier. I was told they would be payed in 72 hours or less. I relayed that to the carrier. They were not payer for 6 days and they have an existing account with you. Of course you all still charged us our fees. Aside from raising the rate immediately after my first load.