Roco Clothing
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Returns policy is a scam
Suits arrived. Great quality and really happy with the suit however one was slightly too big for my other son. Followed the online returns procedure and used Rocco’s return portal and returns label. Royal Mail collected from my door and I have tracked the collection which shows this has been received. Rocco first admitted they received my return and an exchange will be sent in 3-5 working days. I chased this up and now Rocco are saying they didn’t receive my collection and are taking no responsibility even though it has been delivered to them. Absolutely heartbroken my son won’t have a suit for my wedding this weekend. One of my boys has one and the one walking me down the aisle doesn’t. I wish I read the reviews on them before I purchased the suits.