JULIAN FASHION SRL
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Absolutely unacceptable customer…
Absolutely unacceptable customer service. I ordered a pair of sneakers that didn’t fit and had to return them – at my own expense. Not only do they refuse to cover return shipping, but they also charge €20 if you want to use their return label. That’s outrageous for an international retailer claiming to be “premium.” Communication was slow and unhelpful. The return policy is rigid and completely customer-unfriendly. No flexibility, no goodwill – just a cold, bureaucratic process designed to make returns as difficult as possible. Will never order here again. There are far better options with honest, transparent service. Avoid this store at all costs.