Economy Energy
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Liars and thieves
I have been waiting for a £214 refund since October 2018. I contacted OFGEM who stated the following, I am sorry to hear about your issues with E.E. However, we cannot get involved in resolving your individual dispute. OFGEM has now banned E.E. from taking on new customers until it resolves its customer service issues. The provisional order against the supplier also bans it from requesting one off payments and increasing direct debits. The ban will initially remain in place for up to three months in order for E.E. to take steps, - improve and expand its customer contact procedures via email and webchat. - address its billing and payment failures - issue customer refunds in a timely manner. How is the company getting away with this? They don't reply to emails they don't call you back. When you get an answer its always the same line, there's a backlog, can not give a time scale for refunds. They are not worthy of a 1 star.