Greenhouse Stores
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unreliable retailer
unreliable retailer On 11th May 2020, I purchased a 2x6 Halls Wall Garden Lean to Greenhouse from the online retailer Greenhouse Stores. At the time, it was advertised on their website that a free greenhouse base plinth would be provided with the purchase of a Halls Greenhouse, which was one of the factors influencing my decision to buy it. Unfortunately, when I finally received the order on 17th July 2020, the greenhouse arrived without a base plinth. I queried this with Greenhouse Stores, who advised that the offer applied only to “freestanding” greenhouses, and not “lean to” greenhouses. This was not specified in the original offer. I believe that Greenhouse Stores has been misleading in their advertisement, either by not clearly displaying, or by omitting important information relating to the offer, and retrospectively claiming that their offer only applied to a subset of Halls Greenhouses. In so doing, they affected the consumer’s ability to make an informed decision about whether or not to purchase their products, thereby contravening the Consumer Protection from Unfair Trading Regulations.Beware of this cowboy retailer .Juliana who make the greenhouse should consider not to deal with this greenhouse store retailer that had a bad name.