Zach

Jul 20, 2019

Slow refund/Inventory problem

Horrible, don’t order from the website just go to the actual local store. I ordered a hat that didn’t fit so I immediately sent it back for a refund. It took them a month to refund my money and when they did they tried to only refund less than half of my money! I had to rip customer service a new one and then they sent me another $10 dollar. They said something about it was because of shipping but the shipping was 4.95 I believe which was kept and that’s fine but I don’t understand what the $10 dollars had to do with that. I mean if they were going to refund me that 10 dollar too like they said only after I complain and sent about 10 emails then why would they not refund me the whole amount of my refund at the same time? It makes no sense to me. The hat was $29 something and at first they only sent me back $14.17! Then after I complained they sent me another $9.99 3 days later! So I got $24 and some change in refund and the rest was the shipping costs which doesn’t get refunded which I know that. Anyway it was just a hassle so I’ll never order from the site again. It’s just easier to go to the local store. Also they seem to never have enough inventory, they are always out of multiple sizes and they never restock once the sizes are gone! Idk who runs this site but they are costing them money I can tell you that.