hodders Estate Agents
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Completely unprofessional company…
Completely unprofessional company please AVOID if you are a perspective tenant. I put forward an offer of one years rent upfront which was accepted by the landlord fairly quickly. I got a call from Aaron with the news it was accepted on the Friday, he explained the process of completing the documents needed and I confirmed I would have it done the next day (Saturday). When I have then gone to open the documents the link was defective so I was unable to sign the forms. I notified Hodders of this and with no follow up until I contacted them on Monday morning they then told me the property had been let to another tenant - they are closed on Sunday so they have managed to do this in the space of 24hrs even though I had agreed with Aaron terms etc. I had already been sent the lease (22 pages long with no details of where the deposit is to be sent). They had not contacted me with any update of this news even though they have my mobile number, email and WhatsApp details (they said they tried to call me on Friday and Saturday and I have had 0 missed calls from them). It took for me to approach them enquiring as to why the link wasn't working and where to send the deposit to find out this news. Not only has this company gone behind my back, they have began processes to secure it in place KNOWING THEY HAVE FAILED TO CONTACT ME completely left me in the dark. I asked them why another tenant has been allowed to essentially outbid my already accepted offer without my knowing and they refused to tell me the offer the other tenant put forward, also not allowing me to put another offer forward which may have been of interest to the landlord. Save your time and please use another trustworthy company for something as important as finding a place to live, as they call themselves a family run business greed is at the forefront of their values.