T

Tina

1Reviews
2.0
2 out of 5 stars

Reviews by Tina

2 out of 5 stars

Mostly decent shoes, highway robbery with online returns

I historically love these shoes, and I bought them in person when I lived near a retailer. My first online purchase was incredibly disappointing. The style didn't fit my foot at all, nor was it close to comfortable. In the refund policy page the "refund fee" ($7) and shipping expenses not being returned ($7) isn't clearly outlined unless you really dig. They also cleverly primarily show your subtotal and refund amount when showing estimated return money, so you don't realize how much cash you will actually be losing. So I only got $41.59 back out of a initial charge of $55.49. Meaning I lost $13.9 because these shoes were incredibly uncomfortable and impossible to wear. I get why they implemented this, but they just lost a loyal customer on my very first online order.