Jack

Feb 21, 2023

Terrible service

Terrible service. Paid for a replacement blender motor unit. First one didn’t arrive. After a month or so we eventually got a replacement which didn’t work. Service was nonexistent at this point, in terms of helping to identify the problem. Upon returning the item, it arrived back with a crack in it (from transit, and for which I have made a claim with the courier company). This is clearly indisputable, but in their email they have refused a refund on the grounds that this item also has signs of “serious wear”, which would be remarkable given we couldn’t even turn it on. They have taken no responsibility for this replacement being faulty in the first place, and it’s a disgrace that it has taken us two months to get to this point. Avoid and buy from another manufacturer - glad we already did this a month ago, and didn’t wait until this point.