Home Telecom
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Payment handling error and awful customer service
Took direct debit on 16 April, one working day before Easter. On Easter Monday sent an email saying I hadn't paid and they were going to suspend my service, also text to say my direct debit was declined. Neither true, when contacted them by chat, they admitted that the payment arrived with them this morning, as I would expect, 2 working days later. Refused to apologise and claimed it was my fault this happened because my direct debit was set up with a third paty and not them, not that their software was inept and failed to account for a bank holiday weekend. This isn't even the first time they claimed I haven't paid when I have. Joke of a company