Japan Crate
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Lack of customer service
I ordered the 12 year subscription due to an ad about their lootbox back in October. It came within the time they specified though I was sorely disappointed about the lootbox itself as it did not look anything like the advertisement with full packages, stuffed toys, figures and full sized drinks. The actual Japan crate was good and cute. I was just disappointed that the extra lootbox wasn’t really as advertised as I got a bunch of single items like gum and single kitkats. It also said the longer the subscription the more you would get (150+, emphasis on the plus, items) I got 148 cuz yes I did count. I had a problem with getting in contact with them due to slight problem with adding the lootbox code and luckily after several messages they got back to me to fix it, which I did appreciate. Moving on, I got a notification about my November package and all it said is that it’s packaged and ready to ship in 1-3 business days. That was November 4th. I’ve contacted them via email twice and through their website. It took ages for them to get back to me and I have yet to receive any update as to where my box is. Now it’s December and I’ve gotten another “your crate has been packaged” email and I’m wondering if they just send these out automatically without actually checking if the crate is packaged and ready to go. I don’t even know if this is for December or November. Speaking of which when I check my account, my november package says “fulfilled” and I haven’t gotten anything!! I’m frustrated with the lack of communication, the lack of updates and the lack of quality support that I was expecting from a company like this. I understand it’s the holidays now but what about the last two months where I couldn’t even get a fast response even through the chat option?? Will I have to go through this for an entire year?