Yü Energy
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Absolutely awful experience with Yu…
Absolutely awful experience with Yu Energy. Switched to them from British Gas for our business premises. They opened our account and then after they’d changed the meter took £2000 out of our account for a £10 meter reading!!!!. We rang and complained and asked for the money to be returned - instead they took another £2000 - so that’s £4000 they now have of our money!!!! That was over a month ago and still we don’t have the money back. Each call takes at least 30 minutes to get through (I’m writing this review as my wife is waiting for the call to be answered - today 45 minutes so far). We’ve made multiple calls to them and they’ve got all sorts of excuses why it’s not been refunded yet - despite acknowledging it’s there problem!!! Now about to escalate this to our solicitor as we’ve run out of patience. Avoid at all costs - worst company we’ve ever dealt with.