Italian Food
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Scam company, Avoid!!
Avoid this company! I had ordered on their online store, (also called Naturali and Italian Food Online on Google Maps) 45 kgs of very specific types of flours and brands and I received a shipment that contained NONE of the items I ordered, a much cheaper and only one type of the flours than what I paid for and even 5kgs less of it!!! Tried to contact them for over a month now and NEVER received a reply to sort this out. I still have the goods unopened in my house and offered to send them back if they organize a collection and get a full refund. No reply. They responded on a Google Maps review saying they had been contacting me via email which is not true and that “I should be happy I got what I got and not complain about the brand”. Actually as a consumer I have every right to receive what I paid for and not something else - plus much cheaper and in an inferior quantity that what I ordered. Imagine to go to Tesco and pay for 45kgs of “taste the difference” Manitoba flour and you get the cheapest white flour in return, and even just 40kgs of it. What arrogance. Quick to take the money but terrible customer service in sorting issues. And before the owner comes back saying that this is a “fake” or can’t find the order as he did with others below, my order number is 32868, placed on March 29th 2020.