DM Fashion
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Terrible customer service
Terrible customer service! I was trying to enter a discount code and accidentally pressed the "purchase now" button. I immediately emailed the business (there is no other way to contact them directly) telling them what I had done and asked them to cancel the order. After three days of emailing and getting no response I finally put a comment on an instagram post and received a reply. Their response was that they cannot cancel orders because it's too confusing for their system. So - not even an offer to refund the 20% off discount code I was trying to enter or suggest any other alternative. Now I am stuck with a dress I WAY overpaid for plus $81 in shipping fees- which - what costs $81 to ship???!!! I know it was my fault for pressing the wrong button but I was expecting some kind of help from this company. I have told all my friends that follow them to NEVER purchase from them!