Centauro Rent a Car
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THESSALONIKI / Serious scammers, extreme charges for non proven damages
I picked up the car on the 19th of February 2025. Overall the service was not great starting from the airport pick up time till the time they handed me the keys of the car and told me to go outside and find it by myself. I took several photos of the car which was in a bad shape at the rear. I made a full circle of the car taking photos and I left. When I was back to hand over the car, the employee was checking every inch of the car trying to find something and he did. He told me that a plastic "minor" cap which was under the front bumper was missing and asked me for photos. I didnt have any photos of that because it was in a spot underneath the car and I couldn't see it at first. Being rude and straightforward he told me that I have to pay for the "damage" since I couldn't prove the initial existence by photos and he charged me 350 euros for that. So ignorant and pathetic customer services, I was wondering how a small plastic part can cost this amount of money and if they gad an price list for that. It was my word against his but he won because they had the details.of my credit card, which they blocked 1400 euros as an initial deposit and another 120 euros for the diesel. They charged me 350 euros for something that I didn't cause but I could not prove it through my phone and the photos. Overall is a pathetic scamming company who tries to make the most of it with these methods. They are unethical and professional thieves that they steal your money in front of you, right on your face. Do not trust them, do not book with them, you are definitely gonna lose money for nothing.