Southwest Airlines
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Looking for a better way to travel.
Covid has killed customer service at SW and I don’t see it ever coming back. Today the cabin crew was borderline hostile, barking orders to everyone to get to their seats after a 30 minute delay. I wouldn’t have been surprised if they had said buckle up and shut up; we don’t want to be bothered by you as that was their general attitude. Apparently, the first and second tier folks have gone home due to Covid and we are deep into the third tier. Gone are the jokes, good natured banter, and drinks, What’s left are delays, two bags fly free, cramped cabins, and hostile crews. Fly free luggage will not keep folks coming back forever in view of other negatives. Fortunately, was out of my misery in 2.5 hours Dallas to Dan Diego! Looking for other ways to travel; the whole airport experience has been a complete sh*tshow for 20 years!! Ready for RV’ing anyone?