Japan Crate
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They'll charge you, but won't actually send you anything...
I signed up on November 23. It's now December 21 and my box still has not shipped. This was to be a Christmas gift, but there's no way it'll get here in time, if it ever does. Customer service is awful. They will ignore your email. They did respond to a chat request after 3 days, but only to say they were running behind and boxes would go out soon, but made no attempts to address my concerns. I filled a claim through PayPal to get my money back, but they won't respond to them either. It looks like I've just lost $50 and won't see anything for it. If you're considering joining, don't. Look at the other reviews. You won't actually receive anything that you pay for. There are several other Japanese themed monthly snack subscriptions available- go with anyone else, I wish I had. EDIT 12/21/22 - Even though they've ignored my emails and paypal complaint, they've responded to this negative review within a few hours, so I guess I got thier attention. They still have yet to offer any meaningful help to resolve this matter. They asked for additional information, which I provided, but the box I paid for still hasn't shipped a month after paying for it. Even if it does it won't arrive in time for Christmas, so this was an utter waste of money. AVOID THIS COMPANY unless you want to pay for merchandise you may never receive. If they actually come through with any amicable resolution, I will edit and update this review appropriately, but I'm not holding out much hope for that. UPDATE 12/23: Two days after leaving this review and providing the requested information to Japan Crate, they finally responded to say that my crate shipped, a full month after I paid for it. It would have been nice to know ahead of time that they were having fulfillment issues. I stand by my 1 star review. My experience with the customer service has been nothing but frustrating and awful. The crate is scheduled to arrive well after Christmas, so it ended up being a waste regardless. What a shameful way to operate a business.