The TJX Companies
Read all reviews for The TJX Companies →
Online ordering
Tjmaxx and Marshalls use a company called Ontrac for delivering online orders. Packages are left unsecured by Ontrac. Tracking details are unavailable, alerts or notifications are absent. It is impossible for customers to know when to expect their packages. This ongoing issue was brought to the attention of customer service but it has been ignored. Corporate office has failed to take any action to ensure that customers can continue to shop with ease. Most important the packages have an order slip with personal information like partial credit card number, address, phone number and name making it easy for customers to become victims of crimes and identity theft.