Worldwide Cruises
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First ever cruise experience
Found Cruise I wanted on Worldwide cruise site but unfortunately couldn't get the dates that would suit me or the exact cruise so worldwide staff asked me my requirements and said they'd search to see what they could find. They came back with very similar deal which I was happy with and then rushed me a little into booking it. They sent me the itinerary which I scanned through as they said I needed to book that evening to guarantee and I was so excited I went ahead and booked to secure. Next day I was able to peruse the documentation at leisure and discovered we were booked to fly out of Gatwick and back into Heathrow so I phoned up Sue that it must have been a 'typo' and discovered to my dismay this was correct. I told them how unhappy I was that no one had explained this and that as it was unrealistic and would cost me a lot of money and hassle to sort out. They did apologise and then arranged and paid for my parking at Heathrow so only just needed to arrange transfer to Gatwick which was a very acceptable solution to the mix up. Apart from that I was overall very happy with the service given. Just looking forward to the holiday now.