WE
Wessex Internet
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Problem resolved very satisfactorily.
Had a little problem with my new broadband, and Zoe talked me through some troubleshooting steps. They didn't work and she had therefore to escalate the case to the Technical team. However, within minutes, she was back on the phone with a "Try this..." And trying this worked. During our early conversation she was very professional, and clearly did not forget the problem the minute we stopped talking. She's a star.