Princess Cruises
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Princess cruises customer service is…
Princess cruises customer service is waste of space. Unable to speak to anyone to solve issues and each person gives different responses or just hangs up on you. Believe the main issue is that their App. is not fit for purpose. We have sailed many times with Princess and the App. just seems to get worse. Things that work one day don't the next. When Princess have taken money by mistake it is very difficult to get a refund although they are quick to take a payment. Don't ever book anything on the App. If you are not 100% certain or getting a refund takes a long time!