Church's Shoes
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Way below my hopes on customer service.
A tale of two shoemakers - Church’s and Barkers. I own 2 good pairs of shoes, a 6 year old pair of Barkers boots and a 20 plus year old pair of Church’s Oxfords. The latter are not much worn as they are a little tight. A speed hook on the Barkers broke, and in a rare burst of productivity I decided to sort out both pairs. I wrote to Barkers seeking advice on getting a replacement or paying for refurbishment. I wrote to Church’s asking if they do a stretching service. Barkers: ‘hi, just send them in. We’ll fix them and send them back’. And they did, for no charge. Church’s: ‘thank you, please send photos and details’. Which I did. Silence. So I re-sent. Silence. I sent a reminder. Silence. I never did hear from them. Anyway, no real moral to this story, other than the obvious. Barkers was friendly, personable, and delivered above expectations. Church’s were professional to start, and then came in below expectation. Waaay below.