Synergy Internet LLC
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I have gone over 3 weeks without…
I have gone over 3 weeks without internet service and I'm being treated like its no big deal technical issues happen all the time. been calling every day and I get told well not fixed yet maybe tomorrow, no one has any real answers just that they are working on it. I used this company to start my business and I lost my first contract because of the issue a 12,000 6 month contract my very first I was so proud and now I have to start over once I finally get service. I wasn't going to do a review and blast but I cant get through on the phone cause the line always says they are closed and now the customer portal isn't working so I cant check on updates on my service ticket. I like Calvin and one other guy I was talking to they always were very helpful and made me feel like I was an important customer but once I was switched to the female it became very unprofessional, I'm being treated like I'm in the wrong for being upset about my job and the fact I have no service for 3 weeks. I was patient for the first 2 weeks but now I have a right to be mad. I just want the issue to be handled appropriately and not deal with condescending customer service reps because you don't like that I'm mad that I lost my job and been waiting on service for over 3 weeks. where and in what universe is it ok to have technical issues for 3 solid weeks with no end in sight and tell your customer " well technical issues happen" not for 3 weeks they dont!!! Edited to add I’m at 5 weeks now still no service and still no answers just a “we’re close and we will let you know”