Harbour Hotels
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I would give this hotel zero stars if I…
I would give this hotel zero stars if I could. I stayed at this hotel on Saturday 2nd November for 1 night and that was 1 night too many. I went to Guildford for my niece's naming ceremony and I was in really good spirits. I checked in at the hotel on Saturday night at 10.30pm and the noise in the corridors started at 11pm. I didn't sleep at all and called the night manager at 2am as this point there was banging and shouting. he stated he was going to speak to them but the noise didn't stop the rest of the night. I then called around 9am to state if there was anything to be done as I haven't slept at all. The receptionist said they would bring breakfast up. The breakfast didn't arrive for over two hours therefore around 11am I called room service who didnt answer so I called reception. The breakfast finally arrived at 11.30 with literal huffing and puffing by staff member Remi. Then he intimidated me in the room asking how many people are in it and then goes on to explain how to fill out the breakfast card. I was so angry and wanted to eat my breakfast in peace therefore i asked him to leave which he didnt so i had to raise the voice. I was very angry by this point. I tried to call the spa for a treatment and nobody answered the phone. The breakfast manager then called me and attempted to explain Remi's actions and seemed rather annoyed by the phone call and definitely didn't put me at ease. I felt ganged up on and I felt he was explaining his actions and I quote 'he was undersanding whether to bring two plates up rather than one' but I question why is that important when he had already brought the breakfast up? what's it to him I question. There was no progress made therefore I stopped the call. I am an Asian woman and I was then accused of being racist which was and I quote the reception manager stated I was 'outrageous' when I went down to hand my keys I asked Anisa - give me an example of the racial remarks and she said something that I did I do not say. As a Caucasian woman speaking to an Asian female I would be very careful what I would say.