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Absolute nightmare
Absolute nightmare to return a very large item that was of very poor quality for the price. This company is used by the range and I have had over 30 emails via the range to homedetail trying to resolve this issue. To be told I have to repackage a sofa before they’ll return it an I also have to pay a fee to return the item. Absolutely unacceptable customer service. If I was not able bodied or an elderly person I would not be able to repack a sofa it’s unjustifiably to expect that of a customer that’s been waiting nearly a month to get rid of the sofa.!!