Porter Airlines
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Buyer Beware of CHANGE FEE Slick Practices
Buyer Beware. When booking Porter Airlines via Expedia, they purposefully break roundtrips into two segments. Additionally, there are two segments for each traveler. This occurs despite scheduling on Expedia all at once, under a single itinerary number, and getting a "total" cost in the confirming email. Here's where they get clever to keep more of your money. They tell you there is a $100 (or 85) change fee. Because everything was done on a single itinerary and total cost basis, you reasonably think the change fee is for the single itinerary. When you attempt to use the "credit" it is applied to each segment and each traveler. Suddenly a $700 charge authorized on Expedia's site is now only worth about 1/2 that amount. Additionally, the credits have to be individually used on new segments by the specific travelers, which makes using the credits near impossible. This is never discussed in the confirming document and Porter refuses to discuss the actions of its representative: Expedia. If you wish to book a flight for yourself and others, while maintaining a functional opportunity to use the change flight option, think long and hard before booking Porter Airlines on Expedia.