Zen Internet
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Zen Internet - 11 our of 10
I don’t usually write reviews – Life is too short … BUT If I could give Zen 11 out of 10 I would. What a find! I have had a brilliant experience with Zen that few other companies can match, and, as a result, I want to thoroughly recommend Zen’s Broadband and ‘Digital Voice’ products. I had been with Plusnet for decades. I was a loyal customer with them. But any new Broadband offerings from Plusnet do not allow the preservation of a landline number with Plusnet, no VoIP-based solution allowed from them – Plusnet suggest they move you to EE if you need that. Have you seen the Trustpilot reviews for EE!? Therefore, I searched out an alternative solution that offered both broadband and Digital Voice from a good alternative Broadband + Digital Voice provider. Zen get great praise for their customer service – This is totally deserved. You can call, and your call is answered quickly by an informed, helpful and reassuring professional every time with Zen. They will answer all your questions with patience and in-depth knowledge. And they were right, once you have provided your details to Zen, they will sort out everything for a smooth migration from your old provider to Zen for your broadband and ‘landline’ number transfers. On migration day for me everything worked perfectly and Zen broadband + my transferred landline number were up and running for me before sunrise on the agreed transfer date. And when FTTP finally reaches my home, Zen can move me from FTTC to FTTP for no charge (within my 18-month contract), and the broadband cost then becomes £8/month less. Absolutely faultlessly marvellous Zen!