Travelocity
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Total frustration
I cannot begin to describe the level of incompetence at this company. I am now 6 days and 9 separate attempts into trying to resolve a problem, and they have only made it worse and more confusing. I have been disconnected, kept on hold a number of times, once for nearly 2.5 hours, and I still don't have confirmation of my changes. Sure, booking something is easy when you only have to interact with a computer, but God help you if the airline cancels your flight. I was issued a credit, but told I can't use the credit online, that I need to talk to a supervisor...but they can't transfer you, you'll get a call back - which NEVER COMES. Their online "chat" help is a joke, as is their social media help (Facebook). With regard to the latter, HOURS go by between exchanges. You're "chatting" with someone, they ask for a piece of information (phone #, itinerary # or the like), you provide it, and then hours go by with no response. Do yourself a favor - stay away from Travelocity.