Number One Shoes
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Absolutely useless customer service and issue resolution
Purchased a pair of Juliet & Django sneakers. These were $240 but I managed to pick them up for a lot less. To clean these I purchased whitener and a magic eraser sponge from Number One Shoes Silverdale. As soon as I got home, I used the magic sponge to clean the shoes, only to find that the sponge had scuffed my 4/5-week old shoes!!! So once dry, I then used the whitener to try to cover the scuff marks which did absolutely nothing. Contacted customer service who took an extremely long time to respond. Then just like that, all communication from them ceased. I contacted them several more times and still nothing. I tried again, this time telling them that their customer service was bloody useless. They responded saying that I used the whitener first then the magic sponge. Who would do that? Why would you try to whiten your dirty shoes, and then clean them afterwards???? They have not even listened to me. Just straight assumed that I had done the wrong thing. I will NEVER purchase from Number One shoes again. Your customer service is hopeless and you don’t even take the time to understand the issue at hand.