Brett/Robinson Vacation Rentals
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Unhappy Vacation
We stay at the Phoenix West doing the first part of June. We were scheduled for six days and on the third day there was a water break on the 20th floor which flooded the electrical of the hotel. Everything was shut down and the guest were asked to leave by 5 o’clock. Elevators were on generators and there was no electricity in the 28 floors of the building. We were instructed to pack and Vacate as soon as possible. We feel that the Brett Robinson staff could’ve been more obliging at least offering a reimbursement for lost food that was unable to be saved due to no electricity. Of our six days three were refunded but we were forced to return 980 miles to our home with just a sorry. We were not happy.