Nationwide Vehicle Rentals
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Theifs
Absolutely terrible experience with National Vehicle Rentals. We hired a van in August and paid a £250 deposit, which was confirmed for refund after the vehicle was returned with no damage. It’s now been months, and the deposit still hasn’t been returned. They never answer the phone — every call involves waiting nearly an hour, only to reach someone who says they can’t help and that the finance team “isn’t available.” We’ve sent multiple emails, including a formal complaint, which has been completely ignored. This company clearly has no interest in customer service or accountability. Taking people’s money, refusing to issue refunds, and ignoring complaints is unacceptable. Avoid at all costs — they took our deposit and have provided no resolution whatsoever.