Lovers Canal Cruises
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Disappointment We waited a long time in a massive…
We waited a long time in a massive queue which was not monitored at all and people were just pushing in in groups. We did not know if we are actually in the right group as it was already past our boarding time. In the end we set off 15 minutes later than boarding time and the boat was absolutely packed. There was nowhere else to sit than in the first spot which was drenched because of the rain outside. No heating system, water everywhere, my jacket which I was sitting on is absolutely wet, so is my sweater. We have been told that the captain requested a different boat for us but his request has been denied and he apologised profoundly for this. We did not enjoy the lights festival at all, this boat was just not suitable for this kind of weather. Deeply disappointed.