Luke Parsons

Sep 4, 2019

Changed delivery address without consent

First purchase went without a hitch. 1 litre 24mg. Looks good quality, crystal clear and so on. Second purchase they changed the delivery address on the shipping label. I checked my order on their system and it had the correct information however Australia Post says it doesn't show that important address information and was delivered to someone completely unknown to me. I contacted LNW about this and their only reply was that it was delivered even though their own confirmation email when it was shipped shows the wrong shipping address, which contradicts what is on the system for my order. This dispute is still underway, but the fact that I have to jump through hoops for their obvious mistake leaves a bad taste in my mouth. As usual, when nothing goes wrong you don't know the true colours of a company, it's only how they deal with mistakes and errors that you know what kind of company you are dealing with. So far, not so great. Update: actually it does effect delivery and it did. I've contacted the post office and their official response is it needs to be Parcel Locker in full or PL, but definitely not P#. At the end of the day, the problem here is that the address was changed without my consent or confirmation that it was ok to do so and that now that the package has not been delivered to the correct person, the only response is that I need to sort it out myself and that LNW has done nothing wrong. I did manage to track the package down by going door to door in my lunch hour yesterday. So I consider this matter closed now and genuinely hope that LNW see this as an opportunity to update their processes and controls.