Boost Mobile
View company profile →
Sounded good but big mistake!!!!
I left AT&T for Boost because it was supposed to be a better deal. Instead, I ended up with a phone that overheated and service less than half the time. I couldn't even use my phone inside buildings, wasn't receiving calls or texts half the time, calls were static and I tried several ways to fix it and was told theres no way to complain within the company. So i contacted BBB and FTC but the company just kept saying I never contacted them. So I sent screenshots of my chats since I figured that this is what would happen and took screenshots. But nothing was done. Now they want me to pay over $1500 because I had to switch to a company and service I could actually use since I need my phone for work and kids. So $1500 for service that was not working as it was supposed to in the "contract" and for defective phone they refused to replace. I am being charged for service that couldn't be used and a defective phone they sent me?!?! They are still charging me monthly even with no line connected because I ported my numbers to a different company. They don't even have a way to make a complaint in the company. Probably because they will just give the run around and lie to appear not faulty! They did nothing to fix anything they just said it's not them or I haven't contacted them with issues but I have several time and for months and have proof but they still deny it because it's not in their system. I DO NOT RECOMMEND THIS COMPANY!