DCG Stores
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BEWARE!!!! Do your homework before ordering -Beyond Disappointed....disgusted.....this company is a wolf in sheep's clothing
DCG: Thank you for your order. Your order number is: 186832 Date of order: 10/14/2016 11:09:00 AM Order Status: Approved, Pending Shipment Payment Details: Payment information received. Me: Oct 24 (11 days ago) to DCG How can I obtain a status update on this order. I left a message and called back only to be told to press 1 to hold for a customer service rep. only to repeat the same step over and over but don't get to speak with a person about this order. DCG:via mx.logicalware.net Oct 24 (11 days ago) to me Thank you for contacting DCG Stores! Your message has been received. A member of our staff will reply to your inquiry within the next business day. Business hours: Monday - Friday 7:30 AM to 4:30 PM Pacific Standard Time Thank you, DCG Stores DCG Stores Oct 24 (11 days ago) to me Thank you for your order. This email is a confirmation that part or all of your order have shipped. Please see below for the tracking information and item shipping status. Depending on your order size, items may arrive in multiple shipments. Thank you again for shopping with DCG Stores! ME: Oct 28 (7 days ago) to DCG My packages were delivered yesterday but I am missing 2 cushions. I ordered the set of 4 and the set of 2 and only received 4 cushions. Since it is impossible to speak with someone regarding this, can someone please let me know when the remaining 2 cushions will be sent as you have deducted the money from my account. The tracking numbers attached to this email have a status of delivered but 2 cushions remain missing. DCG Stores Order #: DCG137412 DCG: Oct 28 (7 days ago) to me Thank you for contacting DCG Stores! Your message has been received. A member of our staff will reply to your inquiry within the next business day. Business hours: Monday - Friday 7:30 AM to 4:30 PM Pacific Standard Time DCG: Oct 28 (7 days ago) to me -- Hello, We're sorry to hear that! We've requested an update from our warehouse on where the other two cushions are and will update you as soon as we can. Thank you for contacting DCG Stores! Best, Brittany Customer Care DCG Stores DCG: Oct 28 (7 days ago) to me -- Hello, The other pillows are shipping out today! We're sorry about that! Tracking will be emailed by then of the day. Thank you for contacting DCG Stores! Best, Brittany Customer Care DCG Stores ME: Attachments4:48 PM (19 hours ago) to DCG Received my package today. unfortunately wrong color . can someone please tell me why or how this has happened . when will I get my last two grape cushions that you took money from my account for? this is what you sent...far from the color grape. (THEY SENT ME 2 ORANGE CUSHIONS) DCG:via mx.logicalware.net 4:48 PM (19 hours ago) to me Thank you for contacting DCG Stores! Your message has been received. A member of our staff will reply to your inquiry within the next business day. Business hours: Monday - Friday 7:30 AM to 4:30 PM Pacific Standard Time Thank you, DCG Stores DCG: 5:06 PM (19 hours ago) to me -- Hello, After comparing your picture with the website picture, it looks exactly the same. Also after tracking all 3 tracking number we have listed, it looks as if all of your items have been delivered. Thank you for contacting DCG Stores! I HAVE SENT ABOUT 6 ADDITIONAL EMAILS ATTACHING THE PICTURE OF THE ORANGE CUSHIONS ALONG WITH MY ORDER FORM REFERENCING COLOR TYPE GRAPE. I am no longer receiving a response. I believe I am now stuck with 4 grape cushions and 2 orange as well as the tough lesson...if it's too good to be true.....don't do it.